Help
Support
Write to support@podhod.fit — we answer on business days. To get to an answer faster, say whether you are a coach or a client, which device and browser you use, and when the problem happened.
Do not send your password or the full portal link: the link contains your access secret.
The client portal will not open
Open the link in full, including the part after the “#”, in a normal browser window. If it still fails, ask your coach to reset it — they issue a new link from the app.
The link is lost
Your coach issues the link: it belongs to your profile, not to a device. Ask them to send it again. Support cannot send it directly, because we do not verify a client's identity on the coach's behalf.
A result was saved incorrectly
A client can correct results while the session is active. Once the session is complete, the coach makes the correction — and the change is recorded with what it was, what it became, and when.
The coach app
The native iOS app is heading into early access. If you want to be in the first group, write to us and we will tell you when the list opens.
Data and deletion
Coaches can delete their account directly in the iOS app: open Settings, open Profile and account, choose Delete account, confirm, enter the word shown by the app, and verify identity. This closes active sessions, revokes access, and anonymizes the coach profile while preserving client-owned workout history without direct coach identifiers.
If you cannot access the app, or if you are a client requesting a copy, correction, or deletion of your data, email support@podhod.fit. What is stored and for how long is described in the privacy policy.